Reliable IT Support from a Team You Can Trust

Our local support team provides fast, responsive assistance from real IT professionals who understand your systems and your goals. No call centers and no runaround. Just dependable support when you need it most.

How It Works

What to Expect When You Need Support

When you need help, Trust Tech makes it easy to get the right support at the right time. Use the options below to submit requests, report urgent issues, or manage your billing quickly and securely.

Submit a Support Ticket

Low to Medium Priority Issues

For non-urgent support requests, submit a ticket through our secure client portal. Our team will triage your issue, prioritize it, and respond as quickly as possible.

Call for Urgent Issues

High Priority or Business Critical Support

If you are experiencing a critical issue that needs immediate attention, please call our support line. This ensures urgent problems are addressed as quickly as possible.

Manage Your Billing

Fast and Secure Payments

Pay your Trust Tech invoice online through our secure billing portal. It is the fastest and easiest way to manage payments and keep your account up to date.

Talk to an Expert

Taking the next step toward better IT starts with a simple conversation. When you reach out to Trust Tech, you will connect directly with an experienced IT professional who understands the challenges local businesses face every day.

We will take time to learn about your current technology environment, identify pain points, and discuss what is working and what is not. Whether you are looking to improve reliability, strengthen security, plan for growth, or explore managed services, our team will provide clear guidance tailored to your business.

There is no obligation and no pressure. Just honest advice, practical insights, and a focused discussion on how Trust Tech can support your goals now and in the future.

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We Are Here To Help You

Frequently Asked
Questions

Have questions about how our IT services work or what to expect? You’re not alone. Here are some of the most common things we’re asked by businesses like yours.

Still unsure? We’re just a call away.

We provide managed IT services, cybersecurity, cloud solutions, professional services, and hardware/software procurement. Whether you need full IT support or help with a specific project, we tailor solutions to fit your organization’s needs.

Yes, for the services we provide directly, we don’t require contracts—our clients stay because they’re happy, not because they’re locked in. For certain products like Microsoft 365 that require a term agreement, those contracts are between you and the manufacturer, not with us.

For managed service clients, we guarantee a response time of less than 1 hour for Professional plans and under 4 hours for Essential plans. Break-fix clients receive best-effort support. In many cases, our team responds even faster than our guaranteed SLAs.

Managed service clients have access to our user-friendly ticketing portal to submit and track support requests. You can also reach our help desk by phone or email, Monday through Friday from 8 AM to 5 PM.

Absolutely! While we resolve many issues remotely, we’re always happy to work with our clients in person whenever on-site service is needed.

Backed by the Best in Tech

Our Technology Partners

Our partnerships with top technology providers mean faster support, stronger security, and smarter solutions for your business.